❓ Frequently Asked Questions (FAQ) – Xroophy Help Center

Welcome to the Xroophy Help Center 👋
We’ve put together answers to some of the most common questions our customers ask about orders, shipping, payments, returns, and our products.
If you don’t find what you’re looking for, feel free to reach out:
📧 contact@xroophy.com | 📞 +91 92117 37202

📦 Order & Delivery

1. How long does delivery take?

We aim to get your order to you as quickly as possible!

Within India: Most orders arrive within 5–7 business days after dispatch.
International Orders: Typically delivered within 10–15 business days, depending on courier and customs.

Please note: Delivery times may vary during festive seasons or high-order periods.

2. Do you ship internationally?

Yes! 🌍 We proudly ship to many countries worldwide. Shipping costs and estimated delivery times are shown at checkout based on your destination.

3. How can I track my order?

Once your order is dispatched, you’ll receive an email and SMS with a tracking ID and courier details.

You can also visit our Track Order page anytime for live updates.

4. What are the shipping charges?

Within India: Free shipping on all orders above ₹999.
International Orders: Shipping varies by location and weight, calculated at checkout.

💳 Payments

5. What payment methods do you accept?

💳 Credit/Debit Cards (Visa, Mastercard, Rupay)
💸 UPI (Google Pay, PhonePe, Paytm, BHIM)
🏦 Net Banking
💼 Wallets
💰 Cash on Delivery (COD)
🌐 International Cards (for global customers)

6. Is it safe to make payments on Xroophy.com?

Absolutely! ✅ We use SSL encryption and PCI DSS compliant gateways. Your payment details are never stored or shared — shop securely with confidence.

🔁 Returns & Cancellations

7. Can I return or exchange a product?

Yes — returns are simple and stress-free. You can request a return within 5 days if the product is damaged, defective, or incorrect.

Items must be unused, in original packaging, with all tags intact.

8. How do I cancel my order?

Orders can be cancelled within 24 hours of placement, provided they haven’t been shipped yet. Once dispatched, cancellations aren’t possible, but returns are available.

🎁 Products & Authenticity

9. Are the products sold on Xroophy genuine?

100% yes! 💯 All our products are sourced from brands, authorized distributors, and verified suppliers. We guarantee authentic, sealed, original products — no counterfeits.

10. Can I request a specific brand or product?

Of course! Just email contact@xroophy.com with your request — we’ll try to bring it to our store or suggest a close match.

👥 My Account

11. Do I need to create an account to place an order?

You can shop without an account, but we recommend creating one for:

Easy order tracking
Faster checkout
Exclusive offers

12. I forgot my password. What should I do?

Click “Forgot Password” on the login page, and we’ll email you a reset link.

💬 Need More Help?

If you still have questions, we’re happy to assist!

📧 Email: contact@xroophy.com
📞 Phone: +91 92117 37202
🕒 Support Hours: Monday – Saturday, 10 AM – 6 PM (IST)

🛍️ Thank You for Choosing Xroophy
We’re grateful to have you as part of the Xroophy community — where authenticity, trust, and customer care come first.
Shop confidently knowing that every product is genuine, delivered with care, and backed by our dedicated team.