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Warranty & Authenticity – Xroophy Promise

Your Trust, Our Commitment

At Xroophy, we believe that luxury begins with trust. Every product you purchase from our platform is 100% authentic, brand-verified, and quality-assured. We partner directly with official distributors, authorized resellers, and premium global brands, ensuring that you receive only genuine products every time you shop with us.

Authenticity Guarantee

  • All our beauty, skincare, haircare, and jewellery collections are sourced directly from authorized brand partners.
  • Every product is sealed, batch-verified, and checked for expiry, originality, and packaging integrity before dispatch.
  • For high-value items, we include a certificate of authenticity or brand warranty card, wherever applicable.
  • Xroophy follows a zero-tolerance policy against counterfeit or replica products.

Warranty Policy

We value your experience and peace of mind. Our warranty terms ensure that you always get the best from your purchase:

  • Beauty & Skincare: Warranty depends on brand guidelines and product type. Please refer to individual product pages for details.
  • Jewellery: All Xroophy jewellery items come with a 6-month warranty covering manufacturing defects. It does not cover wear and tear, damage from mishandling, or exposure to chemicals.
  • Gifting & Accessories: Some select gifting items may include brand-specific warranty cards.

If you face any product concerns, you can reach out within 7 days of delivery at 📩 support@xroophy.com or through our Customer Support Portal. Our dedicated team will assist with repair, replacement, or claim processing as per brand policy.

How We Ensure Authenticity

  1. Direct Brand Partnerships – No third-party marketplace reselling.
  2. Tamper-Proof Packaging – Each order is sealed and verified before shipment.
  3. Digital Verification – Unique batch codes and QR tags for select luxury brands.
  4. Expert Quality Checks – Every product goes through multi-layer inspection.

Our Promise

At Xroophy, authenticity is not just a claim—it’s a commitment. We are proud to be your trusted destination for premium beauty, jewellery, and gifting, ensuring every purchase you make is genuine, safe, and luxurious.