🚚 Shipping & Delivery Policy – Xroophy

Effective Date: May 29, 2025

Welcome to Xroophy.com, your trusted online shopping destination for beauty, fashion, electronics, gifting, and lifestyle products. We understand that fast and reliable delivery is just as important as the quality of the products you buy. That’s why Xroophy ensures a smooth, transparent, and customer-friendly shipping experience across India and select international locations.

📦 Delivery Timelines

At Xroophy, every order is carefully packed and shipped to reach you on time. Typical delivery timelines are as follows:

Within India: Orders are delivered within 5–7 business days after dispatch.
International Orders: Delivery usually takes 10–15 business days, depending on destination, courier timelines, and customs clearance.

Note: Delivery times may vary during peak seasons, national holidays, or due to unavoidable logistical issues such as weather or transport delays.

🌐 Shipping Coverage (Where We Deliver)

We are proud to deliver across all major pin codes in India and to selected international destinations. Delivery availability will be confirmed at checkout. If your area is not serviceable, our team will notify you and initiate a full refund.

🚚 Shipping Charges & Free Delivery

We believe in transparent and affordable shipping. Here’s how our shipping charges work:

For India:
- ✅ Free Shipping on all orders above ₹999
- 💰 Nominal Delivery Fee may apply for orders below ₹999
For International Orders:
- Shipping charges vary based on destination, weight, and courier service.
- The applicable fee will be calculated and displayed during checkout.

Tip: Add more items to your cart to qualify for free delivery within India!

🔎 Order Tracking & Dispatch Updates

Once your order is confirmed and dispatched, you will receive:

📩 A tracking ID and courier details via email and SMS
🌐 Live updates on your order status via the Track Order page on Xroophy.com

You can track your shipment anytime from dispatch to doorstep delivery.

🛑 Possible Delays & Exceptions

While we partner with top-tier logistics providers to ensure timely delivery, certain factors may cause delays:

🌧️ Unforeseen weather or natural events
🏞️ Remote or hard-to-reach delivery areas
⚠️ Political unrest or public restrictions
🚧 Courier network disruptions beyond our control

In such cases, our team will proactively update you via email or SMS with the latest delivery status.

📦 Trusted Shipping Partners

To ensure safe and reliable delivery, Xroophy collaborates with India’s leading logistics partners, including:

Delhivery
Blue Dart
Shiprocket
India Post

Each order is packed securely to minimize transit damage and ensure your products reach you in perfect condition.

⚠️ Undelivered or Returned Packages

If a package is returned due to any of the following reasons:

Incorrect or incomplete delivery address
Customer unavailability during delivery attempts
Refusal to accept the package

The order will be sent back to our warehouse. If you wish to have it redelivered, a re-shipping charge may apply.

🧾 Order Verification & Fraud Prevention

For security purposes, Xroophy may contact customers for order verification before dispatching high-value or international shipments. This ensures genuine transactions and protects you from unauthorized purchases.

📞 Contact Us – Shipping Support

For any questions or assistance related to order tracking, shipping fees, or delivery timelines, please reach out to our customer support team:

📧 Email: contact@xroophy.com
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

💬 Our Commitment

At Xroophy, customer satisfaction drives everything we do. We are constantly improving our delivery network to make your online shopping experience faster, safer, and smoother.

Whether you’re ordering your favorite beauty essentials, trendy fashion pieces, or the latest gadgets — we deliver happiness, securely packed and on time.